Understand your rights and protections under the ESOS Framework at UHE Australia, including written agreements, course delivery, and support services. ESOS FRAMEWORK | REGULATORY REQUIREMENTS All Australian institutes providing courses for international students are required to comply with the Educational Services for Overseas Students (ESOS) Act 2000 and National Code of Practice 2018. You are assured of quality education and a high standard of service when you study at UHE. The ESOS framework protects your rights, including your right to: Sign a written agreement with your provider before or as you pay fees, which sets out the services provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement. Get the education for which you have paid. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course. The ESOS framework protects your right to know: How to use your provider’s student support services. Who the contact officer or officers are for overseas students. If you can apply for course credit; and when your enrolment can be deferred, suspended or canceled. What your provider’s requirements are for satisfactory progress in the courses you study. If attendance will be monitored for those courses. What will happen if you want to change providers. How to use your provider’s complaints and appeals process. The Legislative Framework incorporates the: ESOS Act 2000 ESOS Regulations 2019 The National Code 2018 CONFIRMATION OF ENROLMENT (COE) A COE is issued for the expected duration of studies. This is the time it will take for you to complete your course of study while studying full time. If you are unable to complete your course of study within the duration as stated on your CoE, your visa will only be extended for the following reasons: Compassionate or compelling circumstances eg illness where a medical certificate states that the student was unable to attend classes or where the registered provider was unable to offer a pre-requisite unit; The registered provider implementing its intervention strategy for students who are at risk of not meeting satisfactory course progress; An approved Leave of Absence has been granted. CHANGING PERSONAL DETAILS You must advise UHE of your current address within seven days of arriving in Australia. If there is any other change to your personal details like Name, Phone Number, Personal Email, Emergency Contact during your stay in Australia, you must advise UHE Administration of these changes within seven days. FOR MORE INFORMATION For more information regarding the ESOS framework, please refer to https://internationaleducation.gov.au/Regulatory-Information/Pages/Regulatoryinformation.aspx

Learn about Scott Robertson, Managing Director of UHE Australia, and his extensive experience in international education, leadership, student success, and institutional growth. Scott Robertson Managing Director Scott Robertson is a seasoned leader with two decades of experience managing international education institutions. As Managing Director of Universal Learning Group, incorporating Universal Higher Education and Universal English, Scott combines strategic vision with operational expertise, honed through years of hands-on leadership in both the Canadian and Australian education sectors, with extensive experience overseeing campus operations. Before transitioning into education, Scott had a successful career in hospitality and hotel management. His journey began in Switzerland, where he studied hotel management, laying the foundation for his focus on customer service and operational excellence. This background has seamlessly translated into his work in education management, where he creates student-centred environments that ensure students receive a quality education in a supportive and enriching campus life. Scott has built a reputation for fostering strong learning communities, enhancing student satisfaction, and driving institutional growth. His customer-centric approach has been crucial in aligning educational offerings with student needs, consistently delivering outstanding outcomes.

Return to Course Master Of Engineering Management ENG4014.10 Engineering Quality Management This subject introduces students to the key frameworks and approaches to quality management. By the end of the subject, students are able to identify and apply quality management frameworks and approaches to new contexts and propose appropriate measures to address quality management issues in various contexts. The impact of quality on the role of engineers, generating value through quality, and the philosophies and frameworks of quality management set the foundation for the subject. Key topics include customer, workforce, and process focus, quality management systems, statistical methods and designing for quality, measuring for quality control, and process improvement, including Six Sigma and the DMAIC process. Strategic planning, knowledge management, and criteria for performance excellence are also covered, with insight into ISO 9000, Six Sigma, or Baldrige, and how to lead, build, and sustain performance excellence. Students engage in weekly class discussions and apply their knowledge to worked examples and case studies from both national and international contexts. Assessment tasks also provide students with the opportunity to gain contextualised knowledge relevant to quality management and develop communication and teamwork skills. Individual students assess their own competence using their Portfolio and by setting personal learning goals. Individual students set up a program-based professional portfolio, which is to track and facilitate professional learning and development across all subjects of the MEM program. This is done by self-assessing their competencies at the start of each subject/semester, and setting personal learning goals to work on the development of their skills and competencies, and to be prepared for the real world of work after graduation. Previous Next

Return to Course Master of Information Technology IT4004.10 Principles of Programming This subject introduces students to the principles of computer programming. The objectives are to provide a strong foundation of the fundamentals of programming, develop problem - solving skills, and use Python as a programming language. It focuses on design ing, coding, testing and debugging solutions to a broad range of programming problems using procedural and object - oriented programming principles. Students will learn about control structures, functions, modules, and text file handling. Students will also learn about various topics of object -oriented design and programming as well as creating Graphical User Interfaces (GUIs). This subject also demonstrates how to build readable and reusable programs. Previous Next

Return to Course Master Of Engineering Management ENG4008.10 Sustainable Development and Design Practice This subject provides students with an understanding of sustainability and concepts of sustainable development. Students gain an understanding of sustainability and unsustainability, sustainability assessments including life-cycle impact assessment and end-of-life product management strategies, solutions for sustainability and sustainable development, triple bottom line and commercial viability. It integrates social, economic, and environmental considerations in engineering design and practice. By engaging in the subject content and class discussions, and completing the assessment tasks, students are able to apply their learning within various scenarios and reflect upon and develop relevant professional skills and competencies. Individual students set up a program-based professional portfolio, which is to track and facilitate professional learning and development across all subjects of the MEM program. This is done by self-assessing their competencies at the start of each subject/semester and setting personal learning goals to work on the development of their skills and competencies, and to be prepared for the real world of work after graduation. Previous Next

Review UHE Australia’s Privacy Statement detailing how we collect, use, and protect personal information in compliance with Australian privacy laws. Privacy Statement Introduction Universal Higher Education (UHE) is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant legislation. This statement provides general information about how we collect and process personal information. It should be read in conjunction with our Privacy Policy . By using our website, enrolling in our courses, or engaging with UHE, you consent to the collection, storage, and handling of your personal information as outlined in this statement. Scope This privacy statement applies to: Prospective, current, and former students Staff and contractors Website visitors and applicants Any individual providing personal information to UHE What Personal Information We Collect UHE collects only the information necessary for delivering education, supporting student services, and meeting legal requirements. This may include: Personal Details: Name, date of birth, nationality, contact details Academic Records: Enrolment history, transcripts, certifications Financial Information: Payment details, FEE-HELP status Visa & Immigration Data: Passport details, visa conditions Health & Support Needs: Disability or medical requirements (if disclosed) We collect this information through application forms, student portals, customer service interactions, and website visits. How We Use Your Information UHE uses personal information for purposes including: Enrolment & Course Administration – Processing applications, maintaining student records Regulatory Compliance – Meeting legal obligations with TEQSA, the Department of Home Affairs, Tuition Protection Service, etc. Communication – Sending updates, academic reminders, and promotional materials (with consent) Student & Staff Support – Providing academic, financial, and well-being support Security & Risk Management – Ensuring a safe campus environment We will not sell or distribute personal data for marketing purposes without consent. Disclosure of Personal Information UHE may share information with: Government Agencies – Department of Education, Home Affairs, TEQSA, and relevant regulators Third-Party Service Providers – IT support, payment processors, insurance providers Educational Partners – Other institutions (only with student consent) Legal Authorities – Law enforcement agencies when required by law When sharing personal information with third parties, we ensure that they comply with relevant privacy laws. Data Security & Storage We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Measures include: Secure, password-protected databases Encryption of sensitive information Access controls for authorised personnel only Secure disposal of paper-based records Access & Correction of Information Students and staff have the right to: Request access to their personal information Correct inaccuracies in their records To make a request, contact support@uhe.edu.au with verification details. Privacy Complaints & Enquiries If you have a complaint about how your information has been handled, please refer to our Student Complaints and Appeal Policy and Procedure . If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au .

Learn about Mirzan Mansoor, Director at UHE Australia, and his extensive experience in corporate finance, restructuring, mergers and acquisitions, banking, and business advisory services. Mirzan Mansoor Director Mirzan has in excess of 15 years of experience across restructuring and turnaround, corporate finance, mergers and acquisitions and corporate banking in Australia and in Singapore. Mirzan is a Chartered Accountant and Registered Liquidator. He has assisted in the provision of advice to numerous companies, ranging from family-owned businesses to large conglomerates, to reset and grow. His key industry specializations are construction, retail, technology, transport and mining and commodities. Recently he was involved in advising a multinational group specializing in the commodities, renewable energy, and steel manufacturing sectors with a presence in London, Eastern Europe, India, Singapore, New Zealand, and Australia. He also has been pivotal in assisting numerous family-owned businesses utilize the small business restructuring regime to restructure legacy debts and move forward. Prior to working in restructuring, Mirzan was a corporate banker at a Big 4 bank assisting clients in the middle market with debt finance solutions. Mirzan holds a bachelor’s degree in business specializing in accounting, a graduate diploma in chartered accounting and an advanced certification in insolvency and restructuring.

Learn about Davina McArthur, Director at UHE Australia, and her extensive experience in strategy, transformation, social impact, public policy, and higher education leadership. Davina McArthur Director Davina McArthur is currently the Strategy Lead at UNSW helping the university to develop their new ten year strategy. Through her professional career, Davina developed knowledge and expertise in the areas of strategy, transformation, program design, delivery and evaluation, and social and public policy. Her career has been built around her deep interest in social impact and change. Each role she has held has involved understanding and enabling social change through improved organisational performance. This has been particularly in education around supporting access and equity. Prior to joining UNSW, Davina worked for over a decade as a management consultant with Nous Group, an internal management consulting firm; as a social and public policy consultant for AECOM; and as the acting program coordinator for the Indigenous Governance Awards with Reconciliation Australia. She was an advisory board member at the Centre for Media Transition (UTS) from 2017 to 2024. Davina has a Masters of Law (Government and Commercial Law) and a Bachelor of Arts / Bachelor of Commerce (Political Science and International Business), both from the Australian National University. She is a graduate of the Australian Institute of Company Directors.

Review UHE Australia’s academic entry criteria for undergraduate programs, including qualifications and documentation needed for admission. UHE Minimum Academic Requirements Undergraduate Courses Postgraduate Courses Successful completion of a bachelor’s degree comparable to Australian bachelor’s degree; or Partial completion of master’s degree at another tertiary institution in Australia. Get in Touch Get in touch with our admissions team by emailing admissions@uhe.edu.au if you have any further queries

< Back UHE Orientations Welcome to University Life UHE’s orientation sessions provide new students with a warm welcome and an introduction to university life. Held at the start of each semester, the event offers valuable insights into UHE’s academic programs, student services, and campus resources. It’s an opportunity for students to meet their peers and staff, set academic goals, and get acclimated to the university environment. Here are some highlights from our latest orientation event. Previous Next

Apply to become a contracted education agent for UHE Australia. Complete the application form and our recruitment team will assist you through the process. Become an Agent Please complete the application form and our recruitment team will be in touch to assist you with your application to become a contracted Universal Higher Education education agent. Contact Get in touch with our recruitment team if you have any queries or need assistance before filling out the application. info@uhe.edu.au

Return to Course Master of Information Technology IT5014.10 Enterprise Information Systems This subject introduces students to the management of enterprise systems. It focuses on using enterprise systems to maximize organisational value and discusses the approaches taken by organisations to integrate various information systems to develop ERP (Enterprise Resource Planning) systems. Starting with an overview of enterprise systems in organisations, this subject discusses the need for ERP systems, components, architecture, ERP implementation, ERP development life cycle, stakeholders, and software vendors for ERP. This subject also addresses transition management, business process engineering, change management, supply chain management, customer relationship management and ethical and security concerns of managing enterprise systems. Previous Next