Student Services & Support
At UHE, we not only focus on growing your academic potential, but also your personal growth. Please contact our dedicated support services staff for assistance.
Universal Higher Education staff are always happy to help with any support needs during your studies. If you need assistance, please approach the Reception desk or contact us on: + 61 3 9600 0087/+61 410 022 966 or support@uhe.edu.au.
Meet our support staff
Compulsory Orientation
All newly arriving students need to attend an orientation program. A series of activities and programs will be conducted by UHE personnel. This program will assist you to make an effective and efficient transition to your studies and perform at your best as quickly as possible.
At Orientation you will :
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Select and enroll in a course, assisted by academic and administrative staff from UHE
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Obtain your program information, book list and timetable for the semester
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Create your student ID card and online login details
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Be introduced to the services and facilities at UHE
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Meet our academic and administrative staff
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Meet new friends before you commence your studies
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Purchase your textbooks
Academic support and Counselling
At UHE we understand that Higher Education studies could be difficult for some. To assist students develop the necessary study skills, we offer a variety of study and learning support services, including:
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Counselling and advice to support individual learning requirements.
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Regular workshops on study skills will be run throughout the semester to assist students with note-taking, reading and referencing skills, exam techniques etc
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English Language support
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Computer Support
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Personal Counselling
Studying in a new environment can be challenging, and sometimes life itself can be challenging. Counselling can provide an opportunity to better understand your situation and explore the possibilities for bringing about positive change.
Our counsellor is available to provide confidential assistance and psychological support in a wide range of personal or welfare matters affecting your study and life.
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Contact UHE Counsellor by emailing
Careers Support
UHE recognizes that students are studying for a career, not just a qualification, and actively work to bridge the gap between study and the workforce. Our career service is outcome focused and dedicated to ensuring all students are as job ready as possible at the completion of their course.
Workshops are available to coach and motivate students to maximize their chances of securing a job in their chosen field by offering an extensive array of services and activities including:
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Help with learning to self-assess job skills
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Assistance with resume preparation and effective job search strategies
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Ongoing career-life skills development to enhance employability
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Graduate career services and resources.
Study Areas and Digital Learning Resources
Students have access to Pro-Quest as their digital Library and research database which can be accessed via their student LMS (Moodle).
There are various study areas available to students on campus with access to computers, Wi-Fi where they are able to engage with peers outside of the classrooms as well as study and work on their assignments.
Students also have access to printing services on campus where they can use services like photocopying and printing.
IT and Resources
UHE offers a modern study environment with fast and convenient IT access. Students have access to the School’s email, internet and student intranet and may contact the IT help desk for assistance with software training and IT guides.
You can get in touch with IT support team by emailing: ictsupport@ulgroup.com.au.
Work Rights During Studying
In Australia International student visa holders and their family members can work up to 48 hours a fortnight while the course is in session.
If the Student is studying a master’s degree by research or doctoral degree, they and their family members can work more than 48 hours a fortnight
If the student is studying a master’s degree by coursework, or a master’s degree (Extended), their family members can also work more than 48 hours a fortnight. However, the student can still only work up to 48 hours a fortnight while their course is in session.
Student should check with the Department of Home Affairs in Australia for the latest requirements, as requirements could vary. Please visit www.homeaffairs.gov.au for further information.
English and Academic Support
Students have access to a range of academic support services:
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English Language Support
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Study Skills Workshops
Academic Integrity Workshops
Referencing Workshops
Exam Preparation Workshop
Coding Club
TechSkills Bootcamp
Conflict Resolution & Communication Skills
Digital Detox & Focus Skills
Public Speaking Skills
Time Management Skills
Stress Management Skills -
Industry Mentor Workshops
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Student Mentor Program
Student Support
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All Students are offered various support services at NO Cost. ​
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Students with Educational Disadvantage are eligible for all the support offered​
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English and Academic Support​
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Personal issues (Confidential counselling – available on campus and also referrals to external agencies if required)​
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Career (Resume writing, interview skills, searching for jobs)​
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Legal issues (Referral to external agencies for assistance)​
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IT Support
Below is a list of various support services that students can contact for assistance or advice.​
Please note the below list is not exhaustive.
