Acerca de
Executive Management Group
Scott Robertson
MANAGING DIRECTOR
Scott Robertson is a seasoned leader with two decades of experience managing international education institutions. As Managing Director of Universal Learning Group, incorporating Universal Higher Education and Universal English, Scott combines strategic vision with operational expertise, honed through years of hands-on leadership in both the Canadian and Australian education sectors, with extensive experience overseeing campus operations.
Before transitioning into education, Scott had a successful career in hospitality and hotel management. His journey began in Switzerland, where he studied hotel management, laying the foundation for his focus on customer service and operational excellence. This background has seamlessly translated into his work in education management, where he creates student-centred environments that ensure students receive a quality education in a supportive and enriching campus life.
Scott has built a reputation for fostering strong learning communities, enhancing student satisfaction, and driving institutional growth. His customer-centric approach has been crucial in aligning educational offerings with student needs, consistently delivering outstanding outcomes.
Professor Shelley Kinash
CHIEF ACADEMIC OFFICER
Professor Shelley Kinash is an executive leader with over 30 years’ experience in tertiary education. Her substantive position is as Universal Higher Education’s Chief Academic Officer. In addition, she is Chair Academic Board for two other private tertiary education providers, enabling benchmarking and cross-fertilisation. Her ongoing research is practice-based, deriving impact on student voice and equity, and graduate career outcomes.
She is a Principal Fellow of the Higher Education Academy, and a Faculty-member of the Australasian Council on Open and Digital Education’s Learning Technologies Leadership Institute. As a teaching academic, she facilitated student learning in educational technology, inclusive education, teacher preparation and community rehabilitation and disability studies. As an executive leader across three Australian universities, she has led institution-wide quality, learning, teaching and student experience. This 360 approach to her career journey enables Shelley to lead joined-up collaboration and communities of practice, facilitating high-quality experiences and outcomes for students, graduates, staff and communities.
Dr. Grace Yan
DIRECTOR OF GOVERNANCE & QUALITY ASSURANCE
Dr. Grace Yan is a highly experienced education specialist with over 15 years of leadership in governance, compliance, and institutional quality assurance in the Australian education sector. Her career spans higher education, VET, and ELICOS, giving her a comprehensive understanding of the regulatory frameworks that govern the sector, including the ESOS Act, National Code, HESF, ELICOS Standards, RTO Standards, and NEAS Quality Assurance Framework.
Before relocating to Australia, Grace spent 16 years in academia in China, focusing on teaching, course development, and research in cultural studies, bilingual education, and applied linguistics. She holds a PhD from Griffith University, and her academic background informs her strong grounding in pedagogy, student learning, and evidence-based practice.
Since completing her PhD in 2011, Grace has held a range of senior leadership roles across Australian higher education and ELICOS providers, including Dean, COO, Governance and Compliance Manager, CEO, Academic Director, and Admissions and Academic Services Manager.
She has deep expertise in governance and risk management and has successfully led major institutional projects such as TEQSA re-registration, course accreditation and re-accreditation, CRICOS and ELICOS regulatory submissions, VET audit compliance, and the development of organisation-wide frameworks for quality assurance and risk mitigation.
Grace’s in-depth regulatory knowledge, combined with her operational leadership across HE, VET and ELICOS, enables her to expertly navigate complex compliance landscapes, strengthen governance, and drive sustainable institutional performance and excellence.